Platan IP telephone exchanges from Telenova

Why do we need switchboards?Platan IP telephone exchanges from Telenova - modern solutions for every business

The switchboard continues to be a critical element of business communication, despite the rapid development of chat and video conferencing. When your customers call, they expect a quick response, professional service and trouble-free connection - something, which the budget ones, but high quality Platan IP PBXs, offered by Telenogue, provide daily.

As an exclusive importer of The album for Bulgaria and partner of the manufacturer since 2010 year, Telenova offers complete solutions - from choosing a suitable IP PBX system, through design and construction, to maintenance and future expansions. This makes Platan a logical choice for small businesses as well, as well as for large organizations with multiple offices with up to 1000 users in one system.

Telenova and Platan – a partnership with a long-term vision

Platan is a European manufacturer, specialized in IP PBX, analog and hybrid telephone exchanges for the corporate segment, public organizations and institutions. The focus is on reliability, flexibility and functions, which facilitate real everyday work - intelligent call distribution, record, voicemail, web administration and networking of several headquarters.

For its part, Telenova provides experience and expertise in various industries and teams, which shortens installation time and minimizes risk when migrating from old analog or digital switchboards.

What you get with Platan IP PBXs: one solution for different types of business

Platan IP PBXs are suitable for a wide range of organizations - from small offices to commercial companies, through call centers and medical centers, to large enterprises, municipalities, schools and hospitals. What all these scenarios have in common is the need for secure, predictable and manageable communication.

For small businesses, Platan offers compact IP PBX solutions (e.g. Prima, Prima Nano is Prima Mini), which provide all the basic functions – voicemail and call recording – in an affordable configuration.
For medium and large companies Proxima, Proxima Plus and Libra PBX Server provides a platform for up to 1000 users, with the ability to network several servers in one common system and a single numbering plan. And more: IVR menus, tails, voicemail, call recording, call center functionalities and others.

Thanks to Platan Networking, you can build a corporate network from to 16 Libra and Proxima servers, which supports up to 16 000 users in different buildings, cities or even countries. This is especially valuable for affiliate companies, logistic bases, franchise networks or distributed teams.

Key functionalities: not just a “phone”, a communication platform

Platan IP PBXs combine IP and traditional telephony, to meet the different scenarios in your organization. Important functionalities include:

Intelligent call distribution (ICD/ACD) – information lines from to 16 voice menu levels, subscriber groups, distribution according to different criteria, queue management and waiting messages.
Call recording – a multi-channel recording system with the ability to set rules for which calls to record, proper storage for quality control and compliance with internal policies.
Voicemail and forwarding - personal mailboxes, redeployment on employment or absence, sending notifications, which facilitates mobile and field teams.
Conferences and group calls – convenient tools for internal meetings and coordination without the need for external services.
Web administration – centralized management of the system through a browser, numbering configuration, rights, reports and status, without the need for specialized software on each machine.

All this is implemented with support for standard protocols such as SIP 2.0, various audio codecs and T.38 for IP fax, which facilitates integration with operators and other systems.

Libra, Proxima and Prima – flexibility in construction and expansion

Libra PBX Server is Platan's flagship, designed for medium and large organizations with up to 1000 users. It allows a combination of analog, ISDN and VoIP lines, like to 6 Libra modules can be connected for larger systems.

Proxima and Proxima plus IP PBX servers are ideal for growing companies, who want modern features – networking, record, IVR, tails – but in a more compact, more budget form. Prima IP PBX offers a simplified VoIP solution with the possibility of remote management and recording, aimed at smaller offices and sites.

This product range allows you to start with a smaller configuration and gradually upgrade – adding modules, new lines, additional objects and networking, when the business structure requires it.

Platan IP phones - end devices from the same manufacturer

Except telephone exchanges, Platan also offers its own line of IP phones, which guarantees full compatibility and optimal operation in combination with PBX systems. Models such as the Platan IP-T218CGW and IP-T216CGW are aimed at demanding users - managers, reception, operators – with large color displays, BLF buds, support for expansion modules and multiple SIP accounts.

Wi-Fi connectivity in both ranges (2.4 And 5 GHz), gigabit Ethernet ports and auto-configuration capabilities allow for more flexible device placement and faster deployment. Combined with a global phonebook and integration with Platan Networking, IP phones become a natural extension of the communication platform.

For the customers of Telenova OOD, this means, that they can get a complete end-to-end solution - switchboards, IP phones, softphone, intercoms and additional accessories, designed to work together.

Budget solutions without compromise in quality

One of the key arguments in favor of Platan is the price-performance ratio. In many cases, Platan IP PBXs and Platan IP phones are more budget-friendly than alternatives in the same class, but without sacrificing reliability, features and extensibility.

This makes them particularly suitable for companies, who want to modernize their communications – switch to VoIP, implement call recording and professional call handling – without overstretching the budget.

Contact us for a quote

If you are planning to replace an old one telephone exchangeA, expanding the office network or switching to VoIP, the Telenova team is here to help, to suggest the most suitable Platan configuration for your business.

Contact us for a quote on office@telenova.bg or on our website, via the page "Products → Telephone exchanges" and you will receive a customized solution with a clear perspective for future expansion and optimization of communication costs.