Technical Support

Professional technical support of communication equipment

To ensure the maximum efficiency and continuity of your business processes, Telenova Ltd offers specialized services in technical support of all equipment sold, inclusive telephone exchanges, communication systems and end devices. We understand, that any interruption in the operation of your communication infrastructure can lead to serious financial losses and disruption of operational activity. That's why, our support is focused on prevention and fast, competent response.

Telenova Ltd implements technical support of sold equipment in two flexible ways: on call or with service contract. You decide which option best suits your needs and budget. While on-call service is suitable for incidentals, subscription service provides comprehensive security and financial predictability.

📜 Technical Support Subscription Agreement: Your benefits

The customers, who choose a long-term solution with technical support contract, use a number of essential advantages, which guarantee priority and excellent service:

1. Continuity and security of telephone service: Our priority is to keep your communication channels always active. Through proactive monitoring and quick response, we ensure continuity of telephone service.
2. Guaranteed response time (SLA): When signing a contract, you get a guaranteed response time in the event of an incident or equipment problem – to 4 hours after a signal was given. The response time begins immediately after the accident is registered.
3. Priority service and problem solving: Subscribers receive the highest priority when processing requests. Ours technical specialists immediately commit to fixing your problem.
4. Preferential prices for spare parts and labor: The contract provides you with significant savings. You benefit from preferential prices for spare parts and labor - specifically, you receive discount 35% for the cost of each additional labor, required for repair or troubleshooting, outside the scope of the subscription.

🔄 Commitment and financial flexibility

Contractual relations with Telenova Ltd are based on full engagement to the client:

• Maintenance of warehouse and turnover equipment: We keep key spares in stock modules and devices. When a fault occurs, which requires a longer repair, we guarantee free provision of turnover facility (module) for the time of repair of the damaged facility. This eliminates the interruption of your work.
• Remote services and consultations: For quick adjustments and adjustments, subscribers receive to 5 free remote reconfigurations and consultations per month. The length of time for each consultation varies from 60 minutes to 2 hours, covering any software or programming needs.

💰 Additional discounts and loyalty bonuses

The engagement with Telenova Ltd it also brings you direct financial benefits in future investments:

• Discount on modules and licenses: You use 8% discount from everyone's standard price modules and licenses for telephone exchanges.
• Discount on all equipment: You receive 8% discount for all prices, published here, making expanding and upgrading your system more cost-effective.
• Free extension labor: We provide free labor to install and program modules and licenses to extend all purchased from Telenova OOD communication systems. This is a significant advantage when growing your business and adding new functionalities.

Through the subscription service, Telenova Ltd becomes part of your operations team, guaranteeing the long-lasting and secure operation of your communications. Contact us today, to receive an individual quote for technical support!